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Returns & Exchanges

At Copper River Fleece, we are as committed to customer service and satisfaction, as we are to the quality and workmanship of our products. We accept returns/exchanges of items purchased exclusively from copperriverfleece.com and from the Copper River Fleece retail store in Cordova, Alaska. 

To be eligible for Return/Exchange, items must have the original hangtags attached and be in their original sell-able condition: new, unworn (other than to try the garment on), unwashed, and free of odors including smoke, perfume & cooking odors. Upon return, your item will be inspected, and items meeting these conditions are eligible for:

Return within 60 days of purchase.  Items returned for a refund must be accompanied by proof of purchase. The purchase price will be refunded via check, mailed to the address you provide. 

Exchange within 6 months of purchase.  For exchanges without a receipt, the credit amount will be for the most recent sale price.  Payment of return postage is required before shipment of the replacement item. For your convenience, a reduced shipping rate is applied to exchange shipments:

Shipping Chart

for Exchanges

Exchange Items Total

Shipping 

$ 0 - 75

6.95

$ 75 - 150

9.95

$ 150 - 300 

11.95

$ 300 +

13.95 

 

Please include your completed Returns / Exchange Form and pack your return/exchange item securely.  Ship to:  Copper River Fleece, PO Box 1294, Cordova, AK 99574 using USPS Priority Mail. Any other shipping method may result in a delayed processing time. For your protection, we suggest you insure the return package, as we cannot be responsible for packages damaged or lost in transit.

    Click here to download and print our Returns / Exchange Form                           For processing of returns & exchanges, please allow 2-5 days from the time we receive your item(s).

 

 

 

 

 

If your return is the result of an error we made on your order, Copper River Fleece will cover the return USPS Priority Mail shipping costs.