MADE IN USA: We are proudly 100% American-made. We use Malden Mills Polartec brand fabrics and YKK Zipper exclusively. We hope you enjoy wearing Copper River Fleece as much as we enjoy making it!
ORIGINAL DESIGNS: All of our garments and accessories are Copper River Fleece original designs. Several of our artist-commissioned trims, featuring Tlingit and Haida artwork, were designed for Copper River Fleece by renowned Alaska Native artist Michael Webber. This year, we’re also featuring a new Sandpiper trim which was designed exclusively for Copper River Fleece by Cordovan artist, Susan Ogle. Many of our products are limited-edition combinations of fabrics and trims, so please check back often as we frequently create new designs and color combos.
LIMITED WARRANTY: Commitment to quality is a Copper River Fleece tradition! We absolutely stand behind our workmanship, and we use only the very best quality materials available in the production of our garments and accessories. We warranty for 1 year from purchase date that our products are free from defects in materials and workmanship. The warranty applies to the original online purchaser only, and we will promptly repair or replace any defective product free of charge. We do not warranty our products against damage due to normal wear and tear, alterations or modifications, improper use, misuse, negligence, or improper maintenance. However, items purchased from Copper River Fleece that have become damaged due to normal wear and tear may be repaired, when possible, for a reasonable charge. Any item sent for repair must be washed first. Upon mailing your item for repair, please include your order repair form. For your protection, we suggest you insure your package, as we cannot be responsible for packages damaged or lost during delivery.
All of our garments and accessories are 100% machine washable. PLEASE DO NOT DRY-CLEAN as these fabrics are not intended to be dry- cleaned.
We recommend before washing that you zip it up and turn garment inside out.
Luke warm or cold wash on gentle cycle.
We recommend hang drying to best protect and extend the life of your product. Many of our garments are made from high-tech laminated fabrics that can be damaged by dryers that operate using high heat, so please hang to dry.
When wearing your Copper River Fleece please use caution around flames or direct heat, as our garments are not flame-resistant. Like almost all synthetic fabrics, our fleece and softshell fabrics will melt or burn if exposed to flame or direct heat.
CUSTOMER SERVICE: Customer service is extremely important to us. Dedication to quality and commitment to customer satisfaction have remained our trademarks from day one. Please contact us by phone, Monday through Saturday, from 9am to 5pm PST, with any questions and we will gladly assist you in any way we can. We strive to make your shopping experience at Copper River Fleece as easy and enjoyable as possible. We welcome your feedback as an opportunity to improve our service and products! If you feel there is any way we can improve, please don’t hesitate to let us know.
EXCHANGES: We will be glad to exchange any unused, unworn items, in their original (unwashed) saleable condition, within 60 days of purchase. For your protection, we suggest you insure the return package, as we cannot be responsible for packages damaged or lost during delivery. To exchange an item, please review our return/exchange policy and fill out our exchange form to be included with your item.
SHIPPING INFORMATION: All orders will be shipped within 3 business days of receipt of order. Should any item be delayed, you will be advised promptly by phone or email of the approximate ship date. All packages are shipped Priority Mail through the US Postal Service, unless Express Mail (also USPS) is specified. Your order should arrive in 3-5 business days when shipped using Priority Mail, or in 1-2 business days using Express Mail. A confirmation email with Tracking Number and link to the US Postal Service tracking website will be sent as soon as your order is shipped.
INTERNATIONAL SHIPPING: Please contact us via email, or call us for information on shipping rates. All international orders are shipped by air, and charges are based on the weight of the package and insurance costs. Duties and taxes are the responsibility of the recipient.