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Returns & Exchanges

At Copper River Fleece, we are as committed to customer service and satisfaction, as we are to the quality and workmanship of our products. We accept returns/exchanges of items purchased exclusively from www.copperriverfleece.com and from our retail store (Copper River Fleece in Cordova, Alaska). 

Returns/Exchanges must be new, unused, unwashed products in their original sellable condition.  Garments must be free of odors including smoke, perfume, cooking odors, etc. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Items meeting these conditions may be:

  • Refunded within 60 days of purchase.
  • Exchanged within 6 months of purchase.

Items returned for a refund must be accompanied by proof of purchase. We issue refunds in the form of check, mailed to the address you provide.

For exchanges without a receipt, the credit amount will be for the most recent sale price -- the item may be exchanged, or if you would prefer we can issue your credit on a Copper River Fleece Gift Card.  

Payment of return postage is required before shipment of the replacement item(s). For your convenience, a reduced shipping rate is applied to exchange shipments:

 Exchange Shipping Chart

Total Exchange Items Shipping Charge
$0.00 - $70.00 $4.95
$71.00 - $150.00 $6.95
$151.00 - $300.00  $8.95
$300.00+ $11.95 

 

When returning an item, please include your completed Returns/Exchange Form and pack you return securely.  Please ship to:  Copper River Fleece,    PO Box 1294, Cordova, AK 99574 using USPS Priority Mail. Any other shipping method may result in a delayed processing time. For your protection, we suggest you insure the return package, as we cannot be responsible for packages damaged or lost in transit.

Click here to download and print our Returns/Exchange Form  For processing of returns & exchanges, please allow 2-5 days from the time we receive your item(s).

 

 

If your return is the result of an error we made on your order, Copper River Fleece will cover the return USPS Priority Mail shipping costs.